PowerSchool is looking to hire an Associate Technical Support Engineer, interested and eligible candidates can read this post for more information.
Job Responsibilities:
- Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
- Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
- Logs and tracks calls using problem management database and maintains history records and related problem documentation
- Prepares standard statistical reports, such as help desk incident reports
- Consults with programmers to explain software errors or to recommend changes to programs
- May test software and hardware to evaluate ease of use and whether product will aid user in performing work
- All other duties as assigned
Qualification:
- Associate’s degree or equivalent work experience
- 0-2 years prior experience in a technical support role
Skills Required:
- Proficient in Microsoft Office suite
- Salesforce experience preferred
- Prior CRM experience preferred
- Strong attention to detail and time management
- Strong oral and written communication skills
- Strong customer service and conflict resolution skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
More details & apply link: Click Here
🎉 Amazing Deals Under ₹99! 🎉Join Our Telegram Channel: Click Here
Join Our WhatsApp Channel: Click Here
